CallBack Rankings / Rules

CallBack Rankings / Rules

The scheduling system utilizes pre-determined algorithms for sorting / ranking and re-ranking employees for each and every CallBack that is sent out. The system allows you to no longer depend on spread sheets, flip charts or 3x5 notecards for distributing your overtime and open workshift's in a fair and equitable manner.

NOTE: The premise of the ranking structure in the scheduling system is simple. Employees are rotated throughout their list(s) each time a CallBack is originated. Depending on what the employee does (accepts the shift, denies, or doesnt respond) - they will move their position in the 'book' accordingly. Some organizations implement accrual hour rules that dictate employees with the least amount of overtime this calendar year are to be called first; where some simply rotate employees throughout a list depending on their response to CallBacks.

To view the current list rankings. Simply click CallBacks > CallBack Rankings > View Rankings:

You will then be presented with a table that allows you to view the current rankings for each List. If your organization utilizes and hour accumulation rule, it will also list the hour totals taken into account for the rankings.

To learn how to Edit these rankings, please click here.

    • Related Articles

    • Callback - Edit Rankings

      For organizations who use a rotating list method for their CallBack rules; you can edit the ordering of the CallBack rankings manually by simply dragging and dropping the order of employees. It is important to note, this method only works for simple ...
    • Callback Rules Builder

      The Rules Builder offers expanded hiring rules, detailed rankings and more. The new module will allow expanded hiring, allowing multiple rules within a single system.  To access the Callback Module The Callback Dashboard The Dashboard, similar to the ...
    • Rules Builder - CallBack Lists

      One of the first things you'll want to do when setting up your new scheduling account, is creating employee 'Lists'. These can also be referred to as Rankings, Job Titles, Buckets, Binders, etc. However, for our case, we refer to them simply as ...
    • Rules Builder - Rules

      While your approach dictates who you are hiring, the rule is how the list is ranked, managed and awarded. With the Callback Module, rules used to be global. Now, any approach can be used with any rule-- there is no limit to how you can call and award ...
    • Callback Rules Builder- Creating a Callback

      Creating a callback is similar to the legacy method, however, there have been a few upgrades to the process.  To start a callback- When you go to start a callback, you'll first click on the 'Callback' icon. From there, you'll be sent to the ...