CrewSense Knowledge Base

            Responding to CallBack Opportunities

            There are multiple ways for employees to respond to CallBack's. Each user can set their preference in their own user profile. The options are:

            - Phone Call

            - Text / SMS

            - Pager

            - Mobile App

            Employees will also be notified via Email of any CallBack opportunities, and can accept / deny / respond via the Web application.

            When responded to CallBacks via a Phone Call, the user simply has to follow the in-call prompts.

            When responding to a CallBack via Text / SMS, the user simply has to respond directly back to the message; with the instructions provided. For example, '12345 YES' to accept; where 12345 = the CallBack ID# they are responding to.

            When responding to a CallBack via the Mobile App, the user simply has to select if they want to Accept or Deny the overtime shift from within the app.

            Updated: 16 May 2017 02:33 AM
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