CrewSense Knowledge Base

            Employee Recall

            The Employee Recall module is used to perform an emergency CallBack, quickly getting employees back in the event of an emergency. This is designed around a first come-first served basis. By default, the Emergency Recall is designed to ignore availability.

            To initiate an Employee Recall, click CallBack > initiate Employee Recall

            Indicate the number of employees needed and from which list you would like to hire from. You have the option of selecting multiple employees from across multiple lists. Other options within this module include the opportunity to filter among groups and classifications, as well as including/excluding employees. Employees who are already working for the desired time will automatically be excluded.

            Finally, you can compost a text message the employees will see when notified. Once a wait time has been selected, click Start Recall to begin. You will be asked to confirm the recall and start. 

            The Recall status page will allow you to view the employees that have been contacted, will be contacted and their respective contact statuses. From this screen, you also have the opportunity to designate an end time to the shift for which you are recalling for. Note: the default shift start time is the time in which the Employee Recall was started. 

            To cancel an active recall, simply click the red 'x' at the top right of the screen. 
            Accepted employees will populate into an Emergency CallBack assignment on the CrewScheduler:

            From here, you have the opportunity to "drag and drop" an employee that's been called back to any assignment on the CrewScheduler. You may also choose to amend their shift from here as well. 
            Help us to make this article better
            0 0