Employees can choose how they want to be contacted for both ReadyAlert's and CallBack's.
Each employee can set their primary notification preference for both from within their user profile. If enabled (for an additional fee), employee's can have a secondary phone number option as well. This is useful to have your primary number text you, for example, and a back up number for phone call.
The method's for notification are:
- Text (SMS)
- Phone Call
- Mobile App
- Alpha Page (if applicable)
The most reliable method is Mobile App. Mobile app alerts are delivered using 'push' technology, which is nearly instantaneous and has a guaranteed delivery (as long as you have a data connection, aka mobile data or wifi).
Telephone calls and text messaging are typically reliable, however, text messaging (SMS) only has about a 95% delivery rate industry wide. Due to many factors that our out of our control, we cannot guarantee Text Message delivery.
We recommend everyone utilize the iPhone and Android app, with Mobile App push notification as their primary notification preference when possible.