Support
FLSA Rules
Within the scheduling system, you have the ability to export FLSA hours with specific rules set up within your system. To set up FLSA rules, simply go to Admin Settings > CrewScheduler / Calendars > FLSA / Overtime Rules Once there, you have the ...
Account Settings
Any administrator in the system can now view account settings simply by clicking on your name in the upper left hand corner of the screen, which will bring down a menu. In that menu, you can click on Account Settings, which will bring you to your ...
Linking Accounts
Do you work for two or more agencies who all use our Scheduling platform? Now, you can link your agencies scheduling accounts easily with just a few simple steps and bounce back and forth between them quickly. Click on your username and select Edit ...
System Settings
System Settings Clicking on the 'admin' cog next to your company name on the top toolbar will take you into the 'System Settings' for your scheduling system. There are a lot of changes that can be made from here. This article will help you navigate ...
Definitions
CallBack - Term used for our Overtime hiring module. A CallBack is an event that is used to fill open shifts automatically using our proprietary telecommunication and rules system. CallBacks can be initiated manually if need be. ReadyAlert - Our ...
How to Change Password
Changing your password as an end user is easy to do. Just click on your name at the left-hand top of the screen, where a drop down will appear. Click on Edit Profile to start. From there, your personal profile will appear, where you can edit your ...
How to Request New Password
It's not surprising that, with all the passwords we have in our lives, it's easy to forget what your password for each system is. Luckily, we've made it easy to reset your password to gain access to the system quickly. First, click on the link ...
How to Submit a Bug / Support Request
If you can't find what you're looking for in our Support Center via our Knowledge Base articles or in Chat with our Support Team, you can submit a support ticket. Please remember that the help center is very detailed, and has over 160 searchable ...
Mobile App Push Notifications
In the event that you stop receiving Mobile App push notifications to your mobile device, do the following steps: Step 1) Ensure you have the most recent Mobile App version installed on your device. Step 2) Check 'My Devices' by clicking the cog icon ...
How to update Subscription / Billing Info
To manage your subscription & billing information, simply click on the Logo in the top bar while logged in: This will bring you to your Companies information page, where you can update Billing & Contact info, and see your plan details all in one ...
Popular Articles
Force Hire List(s)
The Scheduling system offers a great way for you to maintain 'force' or 'mandate' lists. This is excellent for Organizations who need a way to keep a detailed record and management of their lists, particularly Fire / EMS and Law Enforcement agencies. ...
Work / Time Off Type Subclasses
Along with tracking 'Work Type' and 'Time Off Type' categories and codes for scheduled / off duty employees, you can also track 'Subclasses' for more insights and analytics into your workforce scheduling. These sub-classes will export right alongside ...
End Users
Welcome to Scheduling! There is a lot to do, we know! This guide is meant to help you wade through the waters of the system, with only the options you need to know. Now that your Agency has decided to make the switch, we know that it can be ...
Setting Availability for CallBacks / Extra work shifts
If your Organization has this set up the opposite way (assume employees are always available) please see this article instead Scheduling has an 'Availability' module that allows you to set your availability for CallBacks and extra work shifts. ...
Setting Up Employee Accrual Profiles
Note: In order to access the Time Off Accruals section, the module must be enabled in Admin system settings > Modules First, you will need to create Accrual Profile(s) within the system. 1. To Create Accrual Profiles: Log in as an Administrator, and ...