Legacy Callback Module
Force Hire Module
The Force Hire module is designed to be used for when a Callback fails and employee must be forced into a shift to meet staffing levels. To Turn On Force Hire Go to Admin > Callback > Force Hire Now, the Force Hire modules have options that you can ...
Editing Hours Based Ranking Options
If your system is set on an hours based CallBack rotation, you'll be able to set your ranking options. We've built in the most requested rules as options, so if you don't see what works for your system please contact us and we can look into adding ...
CallBacks - Changing Hours Based Rule Methods
If your organization does not use a simple rotating list based ranking system, but rather an 'hours' based method, Admin level users can make adjustments to ranking hours within each list. By default, all new systems and demo accounts use a simple ...
Callback - Edit Rankings
For organizations who use a rotating list method for their CallBack rules; you can edit the ordering of the CallBack rankings manually by simply dragging and dropping the order of employees. It is important to note, this method only works for simple ...
Initiating a New CallBack Manually
To Initiate a New CallBack manually: In the module menu bar, click CallBacks > start Manual CallBack Now, a three tabbed form will open where you will need to enter in all of the pertinent shift information. Step 1: Choose CallBack Shift date/time ...
CallBack Lists
One of the first things you'll want to do when setting up your new scheduling account, is creating employee 'Lists'. These can also be referred to as Rankings, Job Titles, Buckets, Binders, etc. However, for our case, we refer to them simply as ...
CallBack Rankings / Rules
The scheduling system utilizes pre-determined algorithms for sorting / ranking and re-ranking employees for each and every CallBack that is sent out. The system allows you to no longer depend on spread sheets, flip charts or 3x5 notecards for ...
CallBack Feature
The scheduling CallBack feature is a highly advanced module that allows managers to reduce the time spent filling open work shifts. The system is designed to eliminate the need for managers to spend countless hours on the phone calling employees into ...
Popular Articles
Force Hire List(s)
The Scheduling system offers a great way for you to maintain 'force' or 'mandate' lists. This is excellent for Organizations who need a way to keep a detailed record and management of their lists, particularly Fire / EMS and Law Enforcement agencies. ...
Work / Time Off Type Subclasses
Along with tracking 'Work Type' and 'Time Off Type' categories and codes for scheduled / off duty employees, you can also track 'Subclasses' for more insights and analytics into your workforce scheduling. These sub-classes will export right alongside ...
End Users
Welcome to Scheduling! There is a lot to do, we know! This guide is meant to help you wade through the waters of the system, with only the options you need to know. Now that your Agency has decided to make the switch, we know that it can be ...
Setting Availability for CallBacks / Extra work shifts
If your Organization has this set up the opposite way (assume employees are always available) please see this article instead Scheduling has an 'Availability' module that allows you to set your availability for CallBacks and extra work shifts. ...
Setting Up Employee Accrual Profiles
Note: In order to access the Time Off Accruals section, the module must be enabled in Admin system settings > Modules First, you will need to create Accrual Profile(s) within the system. 1. To Create Accrual Profiles: Log in as an Administrator, and ...