General Information
Employee Recall
The Employee Recall module is used to perform an emergency CallBack, quickly getting employees back in the event of an emergency. This is designed around a first come-first served basis. By default, the Emergency Recall is designed to ignore ...
Using Seniority by Rank for CallBacks
CallBacks in an hours based system can have several different tie breakers within the system, which would determine who is awarded the CallBack if the hours are equal. There are several ways you can show date of promotion as the tie breaker. Using ...
Work Sites
Work sites allow employees to select where they would like to work if several options are available. Once properly set up, one callback can go out for several different work sites, as long as the time frame is the same. To set up work sites First, ...
Dynamic Callback Wait Times
Overtime hiring can be dynamic, and now, your Callbacks can be, too. Now, you can let the system extend the wait time dependent on how far out the start time of the shift is. To Build Dynamic Wait Time: Go to Admin > Default Form Values > Callbacks ...
Hours Based Ranking
When you opt to use an 'Hours Based' system to award overtime, the system will default everyone to 0 hours, unless you manually edit your employee's hours to reflect differently. If you need to initially rank your employee's position on the list, ...
Candidate Method
If you use the candidate method when it comes to CallBack shifts, you can easily set it up yourself. The Candidate Method is when the system contacts every eligible person on the CallBack list and users accept the overtime. From there, overtime is ...
Force Hire List(s)
The Scheduling system offers a great way for you to maintain 'force' or 'mandate' lists. This is excellent for Organizations who need a way to keep a detailed record and management of their lists, particularly Fire / EMS and Law Enforcement agencies. ...
Responding to CallBack Opportunities
There are multiple ways for employees to respond to CallBacks. Each user can set their preference in their own user profile here: The options are: - Phone Call - Text / SMS - Pager - Mobile App Employees will also be notified via email of any ...
CallBack - Settings
There are many system settings that you can set in relation to the CallBack function. To view the system options, click the admin System Settings button in the top tool bar > Callback > Rules Options include: - Ignore Employee Availability when ...
CallBacks - Auto Accept Feature
Employees can set up time periods when they want the system to automatically accept CallBacks on their behalf. When a callback arrives at an employee with an active auto-accept period, instead of contacting them, it automatically accepts the CallBack ...
CallBack History Logs
Another great feature of the CrewSense System is the fact that is keeps detailed records of every CallBack. The information in the history logs includes important details like: Employee starting and ending position, employee response, contact time, ...
CallBack Lists - How They Affect Overtime
When initiating an overtime CallBack, you will be given the choice of what 'List' to hire from. Think of the 'Lists' as being three ring binders, with each binder full of employee names. You could have a binder called 'Special Events' or even a ...
Popular Articles
Force Hire List(s)
The Scheduling system offers a great way for you to maintain 'force' or 'mandate' lists. This is excellent for Organizations who need a way to keep a detailed record and management of their lists, particularly Fire / EMS and Law Enforcement agencies. ...
Work / Time Off Type Subclasses
Along with tracking 'Work Type' and 'Time Off Type' categories and codes for scheduled / off duty employees, you can also track 'Subclasses' for more insights and analytics into your workforce scheduling. These sub-classes will export right alongside ...
End Users
Welcome to Scheduling! There is a lot to do, we know! This guide is meant to help you wade through the waters of the system, with only the options you need to know. Now that your Agency has decided to make the switch, we know that it can be ...
Setting Availability for CallBacks / Extra work shifts
If your Organization has this set up the opposite way (assume employees are always available) please see this article instead Scheduling has an 'Availability' module that allows you to set your availability for CallBacks and extra work shifts. ...
Setting Up Employee Accrual Profiles
Note: In order to access the Time Off Accruals section, the module must be enabled in Admin system settings > Modules First, you will need to create Accrual Profile(s) within the system. 1. To Create Accrual Profiles: Log in as an Administrator, and ...