How to Submit a Bug / Support Request
If you can't find what you're looking for in our Support Center via our Knowledge Base articles or in Chat with our Support Team, you can submit a support ticket. Please remember that the help center is very detailed, and has over 160 searchable articles. Most likely, your answer is there, but if not, you can reach out to our Support team via Chat or submit a support ticket.
Tickets are answered in the order they are received, typically within 24 hours.
To submit a support ticket for a bug or other issue, simply select the Customer Support (?) icon in the top tool bar. Then click on the 'Submit Ticket' button.
When submitting a ticket, you must include the following information in the email. Failure to include this information will result in the ticket being discarded:
Your Full Name
Full description of issue/bug
Overtime Request List
Some agencies allow employees to request overtime on specific days for events like court appearances or paperwork. While the number of people doing it day to day can change, the users need to be allowed to request the shift and have an administrative ...
Approve / Deny Time Off Requests
Employees who have the permission to do so will have the ability to Approve / Deny time off requests submitted by employees. When a new time off request is submitted by an employee, you will receive a notification by an app alert and email ...
How to Request New Password
It's not surprising that, with all the passwords we have in our lives, it's easy to forget what your password for each system is. Luckily, we've made it easy to reset your password to gain access to the system quickly. First, click on the link ...
Time Off Codes
Creating time off codes is as simple as creating Work Codes and is just as important to do within your system. To Create Time Off Codes: First, go to Admin Settings: Choose Time Off Types/ Codes: From there, you will be taken to this screen. Time ...
Time Off Requests
Note: In order to access the Time Off Requests page, the Time Off Routing/Accruals module must be enabled in System Settings > Modules: The scheduling system has an advanced Time off / Request module built in. This allows employees to submit time off ...