Employees can choose how they want to be contacted for both Notifications and CallBacks.
Each employee can set their primary notification preference for both from within their user profile.
If enabled (for an additional fee), employees can have a secondary phone number option as well. This is useful to have your primary number text you, for example, and a backup number for a phone call.
The methods for notification are:
- Text (SMS)
- Phone Call
- Mobile App
- Alpha Page (if applicable)
The most reliable method is the Mobile App. Mobile app alerts are delivered using 'push' technology, which is nearly instantaneous and has a guaranteed delivery (as long as you have a data connection.)
Telephone calls and text messages are typically reliable, however, text messaging (SMS) only has about a 95% delivery rate industry-wide. Due to many factors that are out of our control, we cannot guarantee Text Message delivery.
We recommend everyone utilize the iPhone and Android app, with Mobile App push notification as their primary notification preference when possible.
Setting Employee Contact Methods
You may choose to set employees' contact methods for them, which can be done within each employee's profile.
Simply navigate to the Contact Info tab, and select contact methods for both CallBacks and alerts (notifications.)
You may notice that when you choose Mobile App for the contact method for CallBacks, you will also have the option to choose a fallback method, should the mobile app notification fail (i.e., as mentioned above- no data/wi-fi connection, etc.)
Mobile App Push Notifications
In the event that you stop receiving Mobile App push notifications to your mobile device, do the following steps: Step 1) Ensure you have the most recent Mobile App version installed on your device. Step 2) Check 'My Devices' by clicking the cog icon ...
Mobile App Quick Start Guide - Canadian End User
Welcome to Scheduling! There is a lot to learn, we know! This guide is meant to help you wade through the waters of the scheduling Mobile App, with only the options you need to know. First you will want to download the scheduling mobile app on your ...
Note: In order to access Notify, the module must be enabled in System Settings -> Modules: Another handy feature of the Scheduling system is the ability to quickly send messages to your employees with the Send Notification. The system will send ...
If you use the candidate method when it comes to CallBack shifts, you can easily set it up yourself. The Candidate Method is when the system contacts every eligible person on the CallBack list and users accept the overtime. From there, overtime is ...
Initiating a New CallBack Manually
To Initiate a New CallBack manually: In the module menu bar, click CallBacks > start Manual CallBack Now, a three tabbed form will open where you will need to enter in all of the pertinent shift information. Step 1: Choose CallBack Shift date/time ...