Dynamic Callback Wait Times

Dynamic Callback Wait Times

Overtime hiring can be dynamic, and now, your Callbacks can be, too. 

Now, you can let the system extend the wait time dependent on how far out the start time of the shift is. 

To Build Dynamic Wait Time:

Go to Admin > Default Form Values > Callbacks

This is designed to allow you to set how long the wait time will default to, based on how far away the callback is. So, if you allow a long wait period the further out the callback is, this is where you would set this up. It creates a tiered system in which all of your callbacks will follow. 

Note: Make sure your wait times do not overlap

To setup: 

Start by adding a new tier.

You can add as many tiers as you need

You can always change the callback, should you wish to use 'no wait time' or a different, this will just auto-populate the wait time for you to be based on these rules. This will apply whether you use a manual callback to fill a shift or you start the callback from the open slot. 


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