CallBack History Logs

CallBack History Logs

Another great feature of the CrewSense System is the fact that is keeps detailed records of every CallBack. The information in the history logs includes important details like: Employee starting and ending position, employee response, contact time, contact number, exclusion details, initiating user and more.


When you initiate a New CallBack, you will automatically be redirected to that CallBack's details log.


While a CallBack is active, you should periodically refresh your browser to view updates to the history log. Red highlighted rows indicate that the employee denied the CallBack shift. Grey rows indicate that the employee was NO ANSWER of has not been contacted yet. And finally, a Green row indicates that an employee has ACCEPTED the CallBack shift.


If you would like to view other CallBack History Logs aside from this current one, you can click CallBack in the left had navigation panel, and then CallBack History. From there, you will be presented with the CallBack History Table.


Rows in Yellow are still ACTIVE CallBacks. Rows in Green are completed (sucessful) CallBacks, and finally rows in Red are CallBacks that were unsucessful. Along with quickly being able to determine the status of all of your CallBacks, you can also do other functions from within this table. You can Cancel any CallBacks that are still ACTIVE, DELETE a previous CallBack (note: this deletes the record entirely. All shift data will be lost), and you can view DETAILS for all previous CallBacks as well.


There are additional options available within the CallBack History logs. You have the ability to Pause, Cancel/Delete callbacks.


If you Pause a CallBack; it will stop the progression of the CallBack, however leave all details in place. You cannot restart a paused CallBack at this time. If you Cancel/Delete a CallBack, it will delete the entire record.

‚Äč

You can also click to View Details. This will open up the actual CallBack details log, where you can see everyone's record - including when they were contacted, their status, and more. You can manually change their response as well as remove them from the CallBack. However, once a CallBack has been completed - changing or resetting a user's response will not 'restart' the CallBack. It is simply a way to change the record.


    • Related Articles

    • Initiating a New CallBack Manually

      To Initiate a New CallBack manually: In the module menu bar, click CallBacks > start Manual CallBack Now, a three tabbed form will open where you will need to enter in all of the pertinent shift information.  Step 1: Choose CallBack Shift date/time  ...
    • Callback Rules Builder

      The Rules Builder offers expanded hiring rules, detailed rankings and more. The new module will allow expanded hiring, allowing multiple rules within a single system.  To access the Callback Module The Callback Dashboard The Dashboard, similar to the ...
    • CallBacks - Changing Hours Based Rule Methods

      If your organization does not use a simple rotating list based ranking system, but rather an 'hours' based method, Admin level users can make adjustments to ranking hours within each list. By default, all new systems and demo accounts use a simple ...
    • CallBack Lists

      One of the first things you'll want to do when setting up your new scheduling account, is creating employee 'Lists'. These can also be referred to as Rankings, Job Titles, Buckets, Binders, etc. However, for our case, we refer to them simply as ...
    • CallBack Rankings / Rules

      The scheduling system utilizes pre-determined algorithms for sorting / ranking and re-ranking employees for each and every CallBack that is sent out. The system allows you to no longer depend on spread sheets, flip charts or 3x5 notecards for ...