CallBack Feature

The scheduling CallBack feature is a highly advanced module that allows managers to reduce the time spent filling open work shifts. The system is designed to eliminate the need for managers to spend countless hours on the phone calling employees into work; and removes the need to keep an 'Overtime book' or spreadsheet. The system automatically contacts the correct employee(s), in the correct order, and handles all telecommunications.

It automates the process and does so in a fair an equitable manner. All communications are handled via the system, and employee's respond directly to the scheduling system via their choice of Text Message (SMS), Phone Call, or their CallBack Board via the web application. Depending on your organizations Rules, employees will be sorted and re-ranked accordingly after each CallBack - depending on their response.

It is important that prior to initiating a new CallBack, all of your Lists, Groups and Speciality Classifications are entered correctly into the system. It goes without saying that you should also make sure all of your employees are entered correctly and assigned accordingly via the Add / Edit Employee tool.

All telecommunications (inbound and outbound) such as voice calls and text messaging, are included at no extra cost when utilizing the Pro version of the system.

• Related Articles

• CallBacks - Auto Accept Feature

  Employees can set up time periods when they want the system to automatically accept CallBacks on their behalf. When a callback arrives at an employee with an active auto-accept period, instead of contacting them, it automatically accepts the CallBack ...

• Dynamic Callback Wait Times

  Overtime hiring can be dynamic, and now, your Callbacks can be, too.  Now, you can let the system extend the wait time dependent on how far out the start time of the shift is.  To Build Dynamic Wait Time: Go to Admin > Default Form Values > Callbacks ...

• CallBack Lists

  One of the first things you'll want to do when setting up your new scheduling account, is creating employee 'Lists'. These can also be referred to as Rankings, Job Titles, Buckets, Binders, etc. However, for our case, we refer to them simply as ...

• CallBack Rankings / Rules

  The scheduling system utilizes pre-determined algorithms for sorting / ranking and re-ranking employees for each and every CallBack that is sent out. The system allows you to no longer depend on spread sheets, flip charts or 3x5 notecards for ...

• CallBack Metrics

  CallBack metrics are useful for seeing how the scheduling system is performing for filling open shifts within the CallBack module. CallBack Metrics are a basic reporting module that gives detailed information on all of your CallBack performance. ...