CallBack Feature

CallBack Feature

The scheduling CallBack feature is a highly advanced module that allows managers to reduce the time spent filling open work shifts. The system is designed to eliminate the need for managers to spend countless hours on the phone calling employees into work; and removes the need to keep an 'Overtime book' or spreadsheet. The system automatically contacts the correct employee(s), in the correct order, and handles all telecommunications.

It automates the process and does so in a fair an equitable manner. All communications are handled via the system, and employee's respond directly to the scheduling system via their choice of Text Message (SMS), Phone Call, or their CallBack Board via the web application. Depending on your organizations Rules, employees will be sorted and re-ranked accordingly after each CallBack - depending on their response.

It is important that prior to initiating a new CallBack, all of your Lists, Groups and Speciality Classifications are entered correctly into the system. It goes without saying that you should also make sure all of your employees are entered correctly and assigned accordingly via the Add / Edit Employee tool.

All telecommunications (inbound and outbound) such as voice calls and text messaging, are included at no extra cost when utilizing the Pro version of the system.

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    • CallBacks - Auto Accept Feature

      Employees can set up time periods when they want the system to automatically accept CallBacks on their behalf. When a callback arrives at an employee with an active auto-accept period, instead of contacting them, it automatically accepts the CallBack ...
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      One of the first things you'll want to do when setting up your new scheduling account, is creating employee 'Lists'. These can also be referred to as Rankings, Job Titles, Buckets, Binders, etc. However, for our case, we refer to them simply as ...
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    • CallBack - Settings

      There are many system settings that you can set in relation to the CallBack function. To view the system options, click the admin System Settings button in the top tool bar > Callback > Rules Options include: - Ignore Employee Availability when ...