The Absence module allows you to automate your employee call-in procedures, and have a completely 'hands off' approach to dealing with employee call-off's.
This is an optional module for you to disable (it is disabled by default) or enable within your Pro subscription.
The Absence module is disabled by default, and will need to be enabled in your system settings.
Navigate to Admin Settings > Modules > Absence call In Module Enabled, and check the correlating box. Be sure to click Save options in the upper right hand corner of the screen when done.
To utilize the Absence module, the employee will simply call 1-888-744-5998. When prompted, they will enter their User ID and Pin # (found in the employee's personal profile):
The User ID is system generated, and you can find it in your user profile. It cannot be changed (do not confuse with the Employee ID, which is changeable)
The Pin # is a customizable 4 digit pin. By default, it is 0000
Once entered, the system will prompt them with IVR (interactive voice response) instructions. The employee will be able to enter the date of the absence and the time frame. They can select the entire shift, or partial hours using the menu instructions. In addition, they can call-in on dates they are scheduled to work, as well as dates they are not scheduled to work.
To view all absence entries, simply click the 'Absence' link in the left menu. This will then bring you to the module where you can select a date to view. Once you've selected a date, the absences will be shown in the interface:
Note: You must have the permission to manage the Absence module in order to view these entries. In addition to showing on this screen, the absences will automatically be entered into the CrewScheduler as well.
To control settings related to the Absence module; simply navigate to the System Settings area and then click Time Off's > Absence Module:
You can control the default time off type to utilize for absence call-ins; as well as the required Call-in buffer time.
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